XSutra is committed to collecting and using data according to the HIGHEST PRIVACY STANDARDS, ensuring that your information remains secure at all times. It will provide you with an outline of how we manage your particular when you browse our site or use our services.
This Policy is a formal agreement between you (‘You,’ ‘Your,’ or ‘User’) and XSutra (‘We,’ ‘Us,’ or ‘Company’), governed by Indian law. It governs the use of our website at https://xsutra.com and the services offered therein.
This policy details how we handle your Personal Information and Sensitive Data:
Collection and Use – How we collect and use your information provided through our Website.
Storage and Processing – How we store and process your data while using our Website.
Please review this Privacy Policy alongside our Terms of Use, available on our Website. You can stay informed about any changes that may impact you by often reviewing Xsutra’s Privacy Policy.
Sharing your information with us means you accept how we use it as detailed in this Privacy Policy.
1. DEFINITIONS
1.1. Personal Information refers to any data that identifies or can be associated with a person, regardless of how it is obtained and is not accessible to the public. It may contain your full name, date of birth, mobile number, residence, age, Aadhar card data, PAN, license number, speech, and thoughts.
1.2. Sensitive Personal Data or Information belongs to personal information about any of these features of a person:
(a) Passwords;
(b) Physical, physiological, or mental health conditions;
(c) Sexual orientation;
(d) Medical records and history;
(e) Biometric data includes information obtained by technologies that measure or analyze bodily features like speech structures, finger-prints, and face features.
1.3. Details like bank account numbers, credit card numbers, debit card numbers, and other payment information are sent as Financial Information.
1.4. User Information includes your Personal Information, Sensitive Personal Data, and any additional information collected from you.
2. INFORMATION COLLECTED BY XSUTRA
2.1. We exclusively use the data you submit for the reasons stated in this privacy statement.
2.2. Using this site doesn’t ask you to provide your identity or sensitive data. However, access to certain areas or features that require registration or subscription may require the disclosure of your identity or other Personal or Sensitive Personal Information.
2.3. We collect the following types of information from you during your use of our Website:
(a) Information Provided by You:
Direct communications via email and SMS.
Details necessary for providing our services.
Responses to surveys and feedback.
Personal details such as PAN card, Aadhar card, contact information, name, age, email, mailing address, phone number, financial information (including bank and payment details), unique identifiers (user name, account number, password), and personal preferences (favourites and transaction history).
(b) Automatically Collected Information:
Logs are automatically reported by your browser, including IP address, location (via GPS), browser type, referring and exit pages, URL, clicks, domain names, landing pages, viewed pages, click paths, and feature usage.
Data collected through web beacons to track online usage patterns for enhanced reporting and site improvement.
2.4. We may obtain information about you from external sources, such as updated delivery and address details from carriers, which we use to amend our records and facilitate smoother delivery of your future purchases.
3. INFORMATION ACCESS
3.1. You can view your information, including name, address, payment options, profile details, and purchase history, in the Account section of the Website.
3.2. If you choose not to provide identifiable information, access to certain Website features or sections may be restricted.
3.3. Registered users can update or correct account details and email preferences by logging into their account.
3.4. To report discrepancies in your information, please email us at info@xsutra.com.
3.5. We will save your data only if necessary to fulfil its purpose or as legally required.
4. USE OF INFORMATION
4.1. We may use User Information and other data provided by you for the following purposes:
(a) To monitor, improve, and administer our Website;
(b) To conduct audits, research, and analysis for market trends and reporting;
(c) To analyze Website usage, diagnose issues, and maintain security;
(d) To store information for efficient Website access;
(e) To track aggregate metrics such as visitor numbers and traffic patterns;
(f) To verify your identity for eligibility purposes;
(g) To tailor Website content based on your interests;
(h) To contact you for feedback on Website usage;
(i) To provide requested information, where you have consented to contact;
(j) To fulfil contractual obligations with you and third-party providers;
(k) To inform you of changes to our Website;
(l) To ensure proper functioning of features/services you access or subscribe to;
(m) To manage transactions related to service subscriptions;
(n) To address queries or information requests;
(o) To comply with legal and regulatory requirements;
(p) To anonymize and publish modified Personal Information for service improvement;
(q) To utilize anonymized transaction-related SMS and emails for service enhancement.
5. COOKIES
5.1. Websites store small files called cookies on your computer when you visit. Our site may use cookies and similar tools to gather information about your browsing habits.
5.2. You can disable Cookies through your browser settings. Note that doing so may limit your access to certain Website features. Our Privacy Policy does not cover Cookies used by partners, affiliates, advertisers, or service providers.
5.3. Cookies allow us to:
(a) Estimate user volume and usage patterns;
(b) Store preferences and customize the Website to your interests;
(c) Accelerate search functions;
(d) Recognize you on subsequent visits;
(e) Retrieve previously provided Personal Information; and
(f) Enhance the Website and deliver personalized services.
5.4. We may employ third-party services for Website operations. These providers may collect data, including Cookies and IP addresses, governed by their privacy policies, which should offer comparable or higher data protection standards.
6. INFORMATION SHARING
6.1. We will not share or transfer your Sensitive Personal Information to third parties without your consent, except in the following cases:
(a) If necessary to fulfil a contract with you, and you’ve authorised the disclosure of this information;
(b) During a company reorganisation, a merger, acquisition, or business sale;
(c) When required by applicable laws or court orders.
6.2. Third-Party Disclosure: We may share your Personal Information as follows:
(a) With third parties necessary to provide requested services;
(b) With parties you authorize, governed by this Privacy Policy or their own privacy policies;
(c) With related or group companies, including subsidiaries and holding companies;
(d) With prospective buyers or sellers in business transactions, with your consent, and during corporate reorganisations;
(e) With third-party service providers, ensuring they maintain confidentiality;
(f) To comply with legal obligations or protect our rights, property, or safety, including fraud protection;
(g) With authorised governmental or statutory bodies for legal purposes without prior consent.
6.3. We ensure that all third parties with whom we share Sensitive Personal Information adhere to equivalent data protection standards as outlined in the IT Rules.
7. THIRD PARTY LINKS
7.1. There could be hyperlinks to various additional websites on this site. This Privacy Policy does not dictate how external websites manage your sensitive information. Please go through their policies and terms before sending any information.
8. STORAGE AND SECURITY
8.1. We securely keep every record in the databases within our supervision.
8.2.We have a strong security set-up to prevent your sensitive data from getting accessed, modified, shared, or destroyed illegally.
8.3. To protect your data from loss, theft, unauthorized use, or changes, we use standard industry measures.
8.4. Your data might be transferred and kept either within or outside India. By providing your information, you agree to its transfer, retention, and use. We shall take the necessary steps to safeguard its security following our Privacy Policy.
8.5. While using the Website, you realize the hazards of online data transfer and accept that total security cannot be guaranteed. It is your responsibility to use this website.
8.6. We are not accountable for sharing information caused by communication failures, unauthorized external access, or other reasons beyond our control. You accept that we are not responsible for any violations of security.
8.7. When a security breach happens, we will tell you immediately and take the necessary steps to prevent it.
8.8. You commit to reporting any instances of illegal access, public disclosure, or data loss right away.
9 CONTACT
9.1. For any questions about how we handle your information, or to withdraw your consent, please email us at info@xsutra.com.
9.2. We may use your Personal Information to:
(a) Communicate about services you’ve signed up for;
(b) Address transactions made on our Website;
(c) Send you updates if you’ve opted in;
(d) Invite you to surveys or polls (participation is voluntary);
(e) Provide updates and information about our services.